You can cancel your contract after 2 years with no cancellation fees — even if you have agreed to a longer term. The account holder, by default, is the only one who can consent to data overage and data roaming charges beyond the established limits, or authorize another user to do so.
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Mobile devices unlocked free of charge, upon request, and all newly purchased devices unlocked. You can return your cellphone within 15 days, without penalty, if you are unhappy with your service. Use up to half of your allowed monthly usage during the trial period.
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Persons with disabilities: You can return your cellphone within 30 days, without penalty, if you are unhappy with your service. If you feel your Wireless service provider is not following these rules, contact them directly.
PDF version. We have asked Canadians about their mobile plans and experience with wireless service providers, each year, since the Wireless Code was created. Here's what we found:. Each year the Commission for Complaints for Telecom-television Services reports publicly on all consumer complaints about the Wireless Code. If the Compatibility View box is checked, click to remove checkmark.
Click Tools again. Select Compatibility View Settings. Make sure "rogers. Go to rogers.
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Your Consumer Rights for Mobile Phones: The Wireless Code of Conduct | CRTC
Buy Online. Live Chat. We are also investing in a robust 4. Like in , my experience with each provider was good overall, with the exception of Freedom. Cheaper cellphone data deals may stick around in Canada, experts say. Across the board, most calls lasted under 10 minutes. During the time I spoke to representatives, I stuck to our regular script:. I use about minutes a month, send about text messages and need enough data to check my email and social media throughout the day. I have family in the U.
Most of the conversations were straightforward and easy to understand. Most calls lasted between three minutes and 14 minutes — the longest being Rogers, followed by Virgin Mobile at nine minutes who put me on hold for about half of the call. The fastest call was with Freedom Mobile, however, it felt like I was being rushed off the phone toward the end.